Weekend Reading #3

As usual, here is a smattering of what caught my attention on the internet this week. Throw these articles in your read-later app of choice and enjoy them with a cup of coffee this weekend. That's what I do.

The Light Therapeutic: What Light Does to Our Health - Intelligent Life

Of course I start my picks with one that I don't think is actually available to be saved to any read-later apps because it's locked into some kind of weird Adobe magazine viewer thing. It comes from The Economists companion magazine called Intelligent Life which I just started reading and have so far thoroughly enjoyed. This article made me think carefully (as someone who can easily spend an entire day indoors) about the role light might be playing in my health.

Why We Humblebrag About Being Busy - Harvard Business Review

PhD students love to tell everyone how busy they are. It has become a (perceived) sign of importance or value to be so busy that you can't get enough sleep, take care of yourself physically, or have any hobbies outside of research and work. It's messed up. I've fallen victim to that mindset in the past but have been trying to consciously make choices that both minimize how busy I truly am and how I talk about the work that I'm doing. Answering, "Busy!" to the question, "How have you been?" is utterly devoid of useful or interesting information. We are all more useful and interesting than to be "busy", right?

Create.Learn.Live - Jeff Fajans

Jeff is a colleague here at Claremont Graduate University (and Outlier Consulting Group) and he has just revamped his personal site. He does awesome research around creativity/innovation and utilizing the quantified self movement for personal development. He has a couple of great new articles up (I'm particularly partial to this one - Work On Yourself First). This is a site that you'll want to keep an eye on.

If you want to stay up to date with everything that's happening here at The Workologist might I recommend you sign up for The Workologist Newsletter? You'll get a free e-book that focuses on using positive psychology to improve your work and you'll always be on the cutting edge of the work I'm doing here.

Photo by Zach Inglis

A Look Back on My 2013 Summer Productivity Experiment

Today's "article" is actually several. It's also long (almost 5,000 words).Time to put your reading pants on.

Last year I did something I called the Grand Summer Work Experiment. The basic idea was to use a different productivity strategy each week and write about my experiences (kind of like A Year of Productivity but on a smaller scale).

What I'd like to do today is share the articles I wrote during this experiment last year. It's long, but it's also a very detailed look at my thinking over a year ago as I experimented with different ways to be more productive and feel better about my work. I think there are some nuggets in here that could be applied to your own work as well.

Let's go!

Introduction

I'm obsessed with the process of work. I want to understand how people experience work and how that affects their well-being. I want to understand how to improve the way people think about their work and utilize it as a vehicle toward living a fuller life and not as something to be avoided. How do our values, strengths, goals and personalities impact and change due to the way we work? A seemingly good place to start with all of these questions is with myself.

This brings me to my grand summer work experiment which I'm calling The Grand Summer Work Experiment (give me a break, I'm a scientist-in-training, not a headline writer). The general idea is to systematically adjust the way I work over the summer, take careful notes about how it affects various components of my life, and share what I've learned with all of you. I'll commit to one change every week before deciding whether to permanently add it to my repertoire or try something else. Every once in awhile I'll throw a wrench into the whole process and try something completely new.

Hopefully this will give me some more personal experience and data (albeit from a sample size of one) about what different work styles are like. By the end of the summer I will have ideally tested out a multitude of changes to my own personal work style and identified what works (and what doesn't) for me.

Sound good?

Experiment #1: Pomodoro

For the week of May 27th through June 2nd I followed a strict Pomodoro Technique style of working. The basic idea is to work in 25 minute increments followed by a five minute break. After the fourth work session you then take a longer (30 minute) break. One set of four work sessions counts as a "Pomdoro." The philosophy behind the system is that building in regular breaks throughout your day helps keep you fresh and alert. The longest you have to commit to working on anything at one time is 25 minutes and then you get a short break. One of the key rules of this style of work, however, is to respect the 25 minute on, five minute off, pattern no matter what. If you're in the middle of something at the end of a 25 minute work session you should still stop. Similarily your five minute rest session should not expand beyond that 5 minute (or 30 minute if you're on your final rest session of a Pomodoro) break.

I did my best to stick to this routine for the past 7 days and here are a few things I learned:

1. 30/30 is an awesome app: If you have an iPhone and want to use the Pomodoro style of working download this app immediately. It's a customizable to-do list app/timer that automatically advances to the next item on a list and starts a timer. If you set up your 25 minute work sessions and five minute rest sessions (+ final 30 minute rest session) all you have to do is hit the start button once in the morning and follow the timer for the rest of the day. I think using a timer that doesn't require you to manually start a new session of work is really important. It's much easier to start letting your sessions spill over their boundaries when it's up to you to set the new timer. When you're following an automatic one, though, it's much easier to just do what it tells you.

2. Making an iPhone stand out of an index Card is super handy: If you don't have a stand for your iPhone I recommend making one out of an index card. The combination of 30/30 and an easy way to look over at the timer has been great. One of the best aspects of Pomodoro I learned over the past week is that a 25 minute work session means you never look at the time remaining and think, "Damn, that's way too long." Every time I've glanced at the timer, even when working on something boring, I've been pleasantly surprised by how little time is left. This has been huge in convincing me to get started on less than exciting tasks.

3. Having a list of "easy" tasks is important: Every once in awhile you'll finish a major task and still have some time remaining in a work session. This awkward block of time may not be the greatest for starting a new task that will take a long time to finish. Therefore, this is the perfect time to knock out pre-established "easy" tasks. In the couple of minutes remaining in a session you can fire off a couple emails, look up a fact you need for something later, or even make a list for your trip to the store later. I tag tasks like this in Things with the "@easy" tag and then search for them when I have an awkward block of time to finish up.

4. 3 Pomodoros per day is ideal: One full Pomodoro is 100 minutes of focused work with 45 minutes of rest. Completing three Pomodoros gives me five hours of highly focused work. At first I thought that was lacking ambition. Then I realized that the quality of attention and focus I bring to my work when I'm working in this style is so much higher than normal. With no distractions, a counting down timer, and a list of pre-determined work I get much, much more work done than I normally do. Additionally, it's more draining to do three high quality Pomodoros than it is to work like I used to for eight or more hours. I also don't count meetings, coaching calls, or other mandatory errands as part of my Pomodoro time. Once I add those in I often end up closer to the standard 8 hour work day. Figure Out Your Work Ahead of Time: A key part of working under this style is to have your work figured out ahead of time. I've been a huge proponent of front-end decision making for a long time and I'm glad I already had that habit when I decided to try Pomodoro-ing. You want to be able to move from task to task without having to think about what you should be doing. For me, this was partially determined during my Weekly Review. At this time I pre-determined which projects would be worked on which days of the week. During the week, the last thing I did before shutting down for the day was determine what I was working on tomorrow. I'd make a checklist on an index card and have it sitting next to my computer so I could get started on my first Pomodoro the following day with as little friction as possible.

Room for Improvement

Moving forward, I have a couple areas that need more work.

1. Stay strict: Unfortunately 30/30 allows you to easily pause a session by tapping the screen. A couple of times I found myself utilizing that feature with less than pure intentions (i.e. "Just one more game of Starcraft 2," or "I'm not quite done reading this chapter.") This style of work completely loses its punch if I'm willing to ignore the 25 minute on, five minute off, routine.

2. Take Better Breaks: It may seem like you can't do much in a five minute rest session. I seemed to use most of my breaks as an opportunity to check social media -- which isn't necessarily a bad thing. That's why these breaks exist. However, I wonder if there is a better way I can spend my breaks in the future? I like Tony Schwartz's work on renewal rituals and I wonder what I can do in those five minutes that will help me bring a fresher and clearer mind to my work.

3. Be mindful of scheduling commitments: Meetings in the middle of the day will mess up working in this style. It sucks to have to pack up and go to a meeting in the middle of a Pomodoro. Last week I had at least two meetings or phone calls to attend to each day. This week, I've so far kept all my commitments segregated to Wednesday. I don't anticipate getting many Pomodoros finished on that day, but the remaining 4 days should be highly productive.

Experiment #2: Pomodoro + Self Control

For week #2 I continued with the Pomodoro method but also forcibly blocked myself from distracting websites during work hours with a piece of software called SelfControl. The idea behind this tweak was to ensure I didn't take my scheduled breaks by continuing to sit at my computer or get sucked into time-sucking websites that would spill over my allotted break times.

In terms of my Rescue Time data my results were somewhat mixed. I spent less time on Facebook (significantly so) and Reddit during work hours but slightly more on email. I spent less time in my News and Opinion and Social Networking categories (slightly) but my overall Productive time went from 53% to 50% of the time spent at my computer. My efficiency score was identical for both weeks (56%).

Subjectively, it was less of a close call. Monday through Wednesday were great but the rest of the week was a borderline bust. On Wednesday I had a 10+ hour day filled with 4 coaching sessions, 2 phone calls, and 2 meetings. I did this on purpose in a kind of mini-experiment to see if I could collect all my coaching/meeting/phone call commitments into one day, therefore leaving the rest of my week open for uninterrupted work. It was definitely tiring, but overall I enjoyed it. I liked being able to stay in one mindset all day long instead of trying to jump back and forth between writing, coaching, administrative tasks, etc.

However, something I need to be aware of and work on more in the future is how I attack the day after a marathon day like that. I'll let the words I wrote on Thursday night in my journal describing how my day went:

What a bust of a day. I'm not really sure what my problem was. I had SelfControl on all day so it wasn't really a matter of just mindlessly surfing. I just found other ways to not do what I probably should've been doing.

While Thursday wasn't great, I do think I learned something valuable. Also from that evening's journal entry:

At some point today I realized it wasn't going very well and I just started to accept it to a certain point. I tried to do some less mentally intensive stuff and worked on reading a book quite a bit. In terms of how I can avoid doing this again in the future, I think the key is really making sure I'm well-planned with enough work the day before. I only had a couple of items on my list for today and when I did them or eventually realized they couldn't be done I ended up mentally tapping out, for the most part. If I don't want that to happen I should be a little more audacious in my planning.

Friday started similarly to Thursday but instead of wallowing in it all day I recognized what was going on immediately. I had a ton of errands to run so I decided to knock all of those out. Was it the most important work I could've been doing? No. Did it need to get done? Yes, eventually.

Experiment #3: Pomodoro + Self Control + Concentrate

I'm going to continue blocking myself from distracting websites during the day. I don't think that was really the problem with my lack of productivity at the end of the week. An unintended consequence may be that I found other ways to waste time that didn't involve trying to go to a website I had blocked. To that end, I'm trying out a new app this week called Concentrate. Not only does it block specific URLs but it can also block specific programs. I think this might help me avoid finding computer-based distractions even more. My complete challenge for week #3 is to continue working under a strict Pomodoro style while blocking myself from distracting websites and other apps on my computer. I shoot for 3 full Pomodoros of focused work each day.

To a certain extent, I understand I'm addressing the symptom of distraction (blocking myself from websites) instead of developing the personal abilities that would allow me to resist the urge to even be distracted in the first place. However, I'm a big believer that willpower is a finite resource and doing things to prevent myself from having to use it (like completely blocking myself from certain websites, thus rendering it beyond the need for willpower) is a good move. Eventually I hope to get to the point where I don't need the crutch of a piece of software, but for now I'm embracing it.

P.S. It has also come to my attention that I think my long rest session in my Pomodoro routine is too long. For some reason I thought it was supposed to be 25 minutes long but I think it's only supposed to be 15. I'm going to continue with the 25 minute rest session for the remainder of this week but might play with that duration in future weeks.

Thoughts on Experiment #3

Last week's Grand Summer Work Experiment was kind of a bust and I'm not 100% sure why. I don't think it had anything to do with my experiment for the week (using a program to block distracting URLs and distracting programs). I think it was more a function of the work I had to do. I'm working on an academic poster to be presented at a conference in two weeks and I need to transition into a phase of the project I'm not really sure how to do. Essentially, I avoided doing difficult or unclear (yet highly important) work for the majority of my so-called "productive" time last week. If I run into that problem in the future I need to figure out how to battle through it, though. It seems like the best way forward would be to recommit to sticking to the Pomodoro Technique and truly clarifying the work that needed to be done (maybe using the Natural Planning Model to gain clarity on the project?).

Pomodoring Myself Dull?

The other thought I'm having about my productivity experimentation is that perhaps last week was a function of rebelling against too much structure. I felt myself resisting using the Pomodoro Technique (and didn't use it at all except for Monday) and I'm not sure why. A couple times I found myself thinking something along the lines of, "Dammit, I'm an independent worker with a lot of flexibility… why do I have to follow this timer?" This leads me to think that instead of having one style of work that I stick to 100% of the time I'm wondering if I need to be cultivating two or more distinct styles based on how I'm feeling and what the day calls for. I'm already discovering that using the Pomodoro Technique doesn't work when my day is carved into little chunks because of coaching calls or meetings. Maybe the differentiation of my working style has to be even greater than that? Maybe I should rotate between highly structured Pomodoro-style productivity and a more free-wheeling, play it by ear style of productivity on a weekly basis?

Experiment #4: Better Breaks

This week I'm going to continue working Pomodoro-style (at least for Monday through Thursday -- Friday is my long coaching day). I'm also going to continue blocking myself from distracting URLs and distracting programs. Like I said, even though last week was a bust I don't think it was a function of the experiment I was trying.

The new experiment for this week will be focusing on taking better breaks. Instead of just sitting at my computer or even taking my phone over to the couch to read an article, I'm going to try to completely change my context. I'll try to get outside, just sit quietly for a few minutes, or lay on the couch and listen to some music. I want to figure out what the best way truly is for me to regain energy and be able to continue working with a high level of focus. I may even take a look at The Power of Full Engagement again to brush up on advice about energy restoration rituals. I think the breaks in the Pomodoro Technique are super important to the success of using it so I want to make sure I'm gaining as much as possible from them.

This may be a bigger thought for another day, but I also think many of us have already taken care of all the low hanging fruit in regards to the active improvement of our productivity. However, I think the way we rejuvenate and restore ourselves is something that most of us take for granted when in reality it may be just as ripe an area for cultivation than the more "active" productivity tips and techniques we like to talk about the most. That's an idea I'll probably flesh out some more in the future.

But for now, my timer just dinged so it's time to go sip some coffee on the balcony.

Thoughts on Experiment #4

Last week's experiment was to continue with the Pomodoro Technique, continue blocking myself from distracting websites (using the software SelfControl), continue blocking myself from distracting programs on my computer (using the software Concentrate), and taking "better" breaks.

It's hard to distinguish whether subpar weeks in terms of work are due to the techniques I'm employing to get the work done or the work itself. Like most things, it's probably a combination of both (which unfortunately makes my experiment a little bit more difficult to analyze). For example, last week I found myself rarely using the Pomodoro Technique even though I was supposed to. For whatever reason, I lost my taste for setting 30/30 and following a timer during my work day. Since I rarely used Pomodoro last week I didn't get many opportunities to take "better" breaks.

I did try to get away from my computer a little bit while taking breaks but often found myself thinking that five minues was too short of a time to really bother doing anything other than just flipping over to Twitter or checking my email. One thing I have been doing relatively consistently for the past week is taking a long break in the afternoon to workout, hop in the pool, meditate, and take a 20 minute nap. I know that I'm borderline useless in the afternoon anyway so it seems like a good time to knock out these other tasks. I usually get a second wind in the evening to knock out one final batch of work.

What's the Issue? Technique or Content?

It's possible that I'm just getting tired of working in this structured way or it's possible that I'm simply tired of the project I'm working on. My primary project has been the same for the past several weeks and it has been mentally draining. I'm finally wrapping it up this week and I'm more than ready to move on to something else. Maybe that means my productivity will increase and the lackluster couple of weeks I've had are due to the nature of the work. Either way, it's still beneficial to systematically add and remove various pieces of a work routine to get a sense of how they affect me and my work.

Numbers Don't Tell the Whole Story

It's also interesting to note that my Rescue Time numbers improved almost completely across the board from last week. I spent less time on distracting websites and more time being productive as compared to the week before. Granted, the week before was really bad so maybe it's not that big a deal to have improved. Even though my numbers were better, I didn't really subjectively feel "better" than the previous week. Which leads me to the interesting conclusion that feeling good about my work is much more than just not spending a lot of time distracting myself or being unproductive. The absence of unproductiveness does not equal feeling good about my work. I have to actually have accomplished something, even when not wasting time on Facebook or Reddit, to really feel good about my work week. This makes me think that I should minimize the amount of effort I put into worrying about distractions and really focus on moving important projects forward (which seems obvious as I write it). That seems to be the key to feeling good about my work and is definitely something to keep an eye on as I move through the rest of the summer.

Experiment #5: Taking A Week Off

This week, I'm taking a break from my summer productivity experiment to work however I choose. I know Pomodoroing wouldn't be the best choice this week because it seems like each day is punctuated with coaching calls and meetings. I'm also going to be at a conference starting Thursday morning so my true work week is only going to consist of three days. I'm just going to work however I feel like working for this week (which I suppose is an experiment in itself) and will jump back into a specific challenge starting July 1st.

Experiment #6: Eat a Frog Every Day

Last week I started each day by "eating a frog" as my first task. The frog I ate every day was not of the amphibious variety, but the most dreaded task currently hanging over my head. The general advice of doing the hardest thing first is pretty well-traveled, but I've never really adopted it until last week. I'm certainly glad I did.

My commitment was just to work on my frog for the first 15 minutes of my work day. By committing to a very small chunk of time I lowered the psychological barrier that tried to keep me from doing it. A lot of the time, once I got started I'd end up working on it for far more than 15 minutes. Whether I just made it the minimum 15 minutes or carried on for a longer block, the end result was always that I felt much, much better about my work. Over the course of last week I wrote, edited, and delivered a freelance article that had been hanging over my head for a couple weeks.

This is something I'm going to adopt into my typical work day from here on out. I didn't really perceive any drawbacks. A couple times I felt like I didn't have time to work on the frog when it was unrelated to the other things I needed to do in a day, but really that's just a lame excuse. I always have 15 minutes available to work on something even if it is unrelated to the overall mission of the day.

Experiment #7: Insanity

This week I'm going to do something stupid. I'm calling it Insanity Week. Basically, if I'm awake I'm going to be working. Mostly, I'm interested to see what my limits are. Will I hit a wall? Will I be able to focus at the end of the week? I have a couple coaching calls later in the week, so I'm not interested in completely frying myself to the point where I can't be a good coach, but I do want to push my limits in terms of the amount of work I do in a short amount of time (i.e. see yesterday's announcement about the "competition" I'm engaged in). I'm still going to take breaks throughout the day to refocus and rejuvenate, but they're going to be short and efficient. Hopefully, this experiment will help me better understand what I'm capable of if I really have to put my head down and finish a crap ton of work in a short amount of time.

Final Recap

[Note, halfway through the Summer Experiment series I did a "productivity competition with my friend Garrett, which is what I'm referring to here.]

Today is the final article in the series and serves as a recap for the previous week. I also decided to pair up my next Summer Work Experiment work style experiment with last week's competition so this article is really a recap of the competition and my experiment. I decided to do what I accurately called Insanity Week. Basically, the experiment was to push myself to my breaking point to see what I was capable of. This resulted in 15+ hour days Monday through Thursday and falling flat on my metaphorical face on Friday.

My goal for the competition was to draft an entire e-course by Friday. Despite driving myself into the ground with an unrealistic work schedule that left me a sputtering mess by Friday morning, I did manage to finish the draft. It clocked in around 12,000 words. Including the other writing I did last week, I ended up writing about 14,000 words. There were a couple other projects I moved forward in the past seven days and had a few coaching calls and other meetings. All in all, it was definitely a productive week.

I didn't use any special work techniques or tricks during the competition. No Pomodoro, no specific strategies other than putting my head down and working as much as possible. One day I worked at Starbucks for awhile. It was also incredibly hot and my "office" (brother's bedroom at my parents' house) has no air conditioning. It worked alright -- but as I type this Monday morning I have my Pomodoro timer going. I think last week's completely free-wheeling and structureless schedule has pushed me toward wanting greater structure today. Weird how my brain works that way.

As I look back on the previous week, a couple things pop out at me. In no particular order:

The quality of your work is capped or multiplied by the quality (or lack thereof) of your leisure.

AND

Burnout will make you tired, which really isn't a big deal. But it will also make you resent your work, which is far more dangerous.

I think both of these came through very clearly in the past seven days for me. The feeling I had Friday morning, and a little bit Thursday afternoon, was not how I wanted to be approaching my work. Instead of celebrating the fact that I had entirely drafted an e-course in the past four days (an e-course that I was seriously not considering doing this summer because it would be "too much work") I was mad about it because I was tired and grumpy.

Working more hours can feel more productive, but they rarely are. Subjectively, I think I know that but it was really driven home in my Rescue Time data this week. As compared to last week, I spent a higher percentage of my work time on Facebook, Twitter, and Reddit than I did the week before. I spent a lot more time on Writing Activities but I also spent a higher percentage of my time on General News and Opinion, Social Networking, and Entertainment than the week before. Finally, my total Productive & Very Productive time fell from 48% to 45% as compared to the previous week. Is it worth burning myself out and resenting what I do for a living for these numbers? Hell no.

As a final note, I want to thank Garrett for partaking in this with me. I always love doing little experiments and competitions in the spirit of learning more about who I am and how I work. I'm super impressed with what Garrett has accomplished over the past week. He has a real job with real people who are relying on him to do certain things at certain times. In all reality, being productive shouldn't be hard for me. I'm almost completely on my own schedule and work for myself 90% of the time. There really isn't a more optimal environment for me to be in. Garrett works in a newspaper's newsroom -- not exactly the most placid place to write, yet, he has it figured out.

I'm thinking about doing another version of this project for this summer as well, but want to use different experiments. What do you think I should try over the next couple of weeks to improve my productivity?

Photo via freephotouk

Weekend Reading #2

Every Friday I aim to share a few of the more interesting things I've been exposed to over the past few days so you can load up your reader of choice and enjoy some top notch writing over a Saturday or Sunday morning coffee. Here's what caught my eye this week:

Frictionless

Aaron Mahnke (co-host of the Home Work podcast and Wet Frog Studios) launched a resource for freelancers earlier this week called Frictionless. Aaron has been doing the freelance thing for a long time and has a lot of experience to share through his guides and blog posts. I highly recommend you give it a look-see if freelancing is your jam.

100 Time, Energy, and Attention Hacks to be More Productive - A Year of Productivity

I have a love-hate relationship with lists like this. On the one hand I think they oversimplify the complex issues at hand when we talk about "productivity." On the other hand they provide so many good ideas for potential self-experiments. This is a pretty huge and exhaustive list so I'll let you judge if any of these might be useful for your life.

Employee Satisfaction Doesn't Matter - Jim Clifton, CEO at Gallup

At first I saw this headline and was like, "What..." and then I read the article and was like, "Duh." Seriously though, this is a good read if you run any kind of organization or oversee other human beings in a work capacity.

Fortune 1000 executives often come up to me and say, “Our company culture is robust -- our employees have an 85% satisfaction rate.” Good for you. You have ruined your workplace. Ask any employee, “What will satisfy you?” and the answer is easy: free lunches, more vacation time, latte machines --- and don’t forget a ping pong table.

Clifton is laying it down hard in this piece. High five to him. High performers want opportunities to grow and be challenged -- not "be satisfied."

Don't Fight Distraction, Make It Irrelevant - Cal Newport

I'm probably the biggest Cal Newport fanboy on the internet and it's because he has such a way with telling it how it is.

Distraction...is not the cause of problems in your work life, it’s a side effect. The real issue comes down to a question more important than whether or not you use Facebook too much: Are you striving to do something useful and do it so well that you cannot be ignored?

I never think about distraction when I'm doing something I really care about and can get fully engaged with -- it's only when I've lost site of why I'm doing something does distraction suddenly become a big deal. Thank you, Cal, for the great reminder.

As always, please don't hesitate to contact me via Twitter or email. Signing up for The Workologist Newsletter is a good way to stay in the loop if articles like these strike your fancy. You can sign up by scrolling down and filling out the form or clicking here.

Photo by Ella Phillips

A Process for Defeating Overwhelm

The other day I was feeling utterly overwhelmed with everything I needed to do (plus everything I felt like I should do). I spent days of being paralyzed by indecision when trying to decide what to focus on. This was leaving me feeling frustrated, unmotivated, and grumpy.

So, here's what I did:

  • I grabbed a notebook and my iPad with my entire task/project list on it.

  • I walked ten minutes to a café with a nice outdoor seating area.

  • I odered a pot of green tea and a chocolate chip cookie as big as my head.

  • I opened my task/project list and my notebook.

  • I wrote, "What is causing me the most psychological weight right now?" in my notebook and spent a few minutes jotting down the projects that were bothering me the most.

  • After creating that list I needed to get clearer about why these projects were bothering me so much. I realized they represented commitments where I felt like I was behind, projects where I wasn't clear what the next step was, and projects that people seemed to be expecting me to finish but felt unimportant.

  • I wrote these reasons down next to their respective projects as well as what it would take for these projects to feel "under control" again. For a few of these projects just getting clear about what the next step was and putting it on a list was enough to have it lift the weight off my shoulders.

  • Looking at that list further, I then selected the two projects that were causing the most psychological weight and couldn't be resolved by just thinking about the next steps a little more carefully. I jotted the question, "What would I need to accomplish to feel like these two projects were "under control" again?" in my notebook and spent a few minutes brainstorming what "under control" would feel like and what it would require.

  • At this point I was halfway through my pot of tea and the cookie was somehow, inexplicably, only a quarter of the way eaten even though I felt like I had been consistently stuffing my face with baked goodness.

  • Now I felt like I had a target for reducing the overwhelm that had been swamping me. The next question I jotted down in my notebook was, "What do I need to do before I can "enter the cocoon" and drop everything to work on these two psychologically heavy projects?" I looked through my task and project list and realized there were a couple things I needed to finish in order to not have my life fall apart if I wanted to spend a day or two locked away and focused only on these two projects. Getting ahead with my writing at The Workologist (which is why I'm writing this article...) and finalizing some coaching calls that were still in scheduling limbo were the main things that had to get finished.

  • Looking through my notebook I realized I now had a list of the projects that were causing me the most psychological consternation, clear reasons articulated for why each of these projects were bothering me and how to get them to a point of control, the two projects that most needed my attention were clearly identified, and I had figured out the stuff I had to do so my life wouldn't fall apart while working on them.

  • Over the course of about an hour and a half I had ingested my pot of tea (I really had to pee), eaten half of a neverending cookie, created a plan for knocking out two major projects, and felt 98% better about what I needed to do to get my work life back on track. Not a bad way to spend an evening, eh?

How do you tackle feelings of overwhelm?

If this sounds like a decent system, here's a template of the process I followed -- maybe it will help you too?

Photo by Katie Weilbacher

Four Ideas We Must Not Take For Granted as Indie Workers

Check out Part 2 here.

As independent workers we often have a great amount of control over how we work. We usually don't have to commute to an office, there's no boss peering over our shoulder, and we have nearly full discretion over the myriad of little decisions that make up our day-to-day work lives. However, sometimes I'll talk to an indie worker who has been doing it for awhile I'm surprised by how much it sounds like they work a normal 9-to-5 office job. Or, more commonly, I'll talk to a brand new indie worker and the only difference I'll hear between how they work and a traditional employee is that pajamas and slippers are part of the equation. How can both examples of indie work gone wrong be improved by thinking more carefully about what they're taking for granted?

It's up to you as an indie worker to craft the career and work style that fits you and your inclinations the best. A good place to start in this crafting process is rethinking these six taken for granted components of "normal" work.

The Five Day Work Week

A great article from Slate was making the rounds last week about why we should abolish the five day work week. Granted, I don't see society making any wholesale shifts to another model any time soon, but that's not to say you can't experiment with different formats a little bit, right?

What if you tried utilizing a work schedule that fits better with how you like to work and your natural cycles of productivity? What if you did a two days on, one day off, model? Or three days on, one day off? Or ten days on and three days off? Or literally any other configuration you can think of? If you have the flexibility to do so, why not try a different mode each month for the rest of the summer and then make an informed decision about what works best for you?

One thing I've been doing recently is moving one of my off/weekend days into the middle of the week when I'm planning on doing some kind of leisure activity that involves going somewhere. Going to the beach, camping, or visiting a museum are all likely to be much less crowded on a Tuesday afternoon than a Saturday afternoon.

Obviously, the thing that makes the five day workweek unlikely to disappear is also what makes it hard to follow any other kind of model -- particularly if you have a family or interact with non-indie workers on any kind of regular basis. Your kids' school isn't going to drop the five day week any time soon so changing your own work week may not make a ton of sense. If you have the autonomy, though, I recommend at least playing around with some other ways of working to see what works best for you.

The Office

Traditional employees generally have an office where they go every day to complete their work. Most indie workers, at least indie workers that work from home, also have a single office where they complete all their work. Chances are you're doing lots of different types of work throughout the day -- brainstorming, writing, responding to email, taking a break, focusing deeply, doing creative work, doing detail-oriented work -- so why would one location with unchanging attributes be the ideal place to do all this work?

I've experimented with having different places in my home be reserved for specific kinds of work. For example, when I'm reading I try to move away from my main desk and sit in one of the chairs in my living room. Another thing I'll do is take my iPad and a notebook to a local café (within walking distance which is part of the reason why I think this works) when I need to do some high level brainstorming or planning. Something about changing my environment and getting a little bit of exercise seems to be conducive to that type of work. A local coworking space could also fill this role if you purchased a membership where you only come in a couple times a week or only for a few hours at a time.

The basic idea is that as indie workers we generally have a lot of control over where we work and I don't think most of us takes advantage of this. Joel Runyon shared a method of utilizing different locations to stay productive by actually planning out his days around commuting to various locations. According to him, moving locations a couple times a day helps him focus and get more work done in less time.

There's one big caveat to this idea I have to share, though. I actually really like the idea of cultivating the ability to work in any location regardless of its characteristics to hurt or help my work. I'm wary of becoming so persnickety about my work location that I feel like I have to be in the "right environment" in order to do good work. To fight that I'll occasionally work in annoying conditions just to cultivate my ability to do so. Maybe I'm just weird?

Productivity as Best Measured by Time

"I had a pretty good day -- worked around nine hours or so."

I find myself saying things like this far more often than I'd like. Why? Because I think one of the ultimate perks of being an indie worker is liberating ourselves from the clock when it comes to thinking about our productivity (I recently wrote about my struggles with time as an indie worker so if you want a more in depth look at my thoughts on the matter I recommend checking it out.). When we have so much autonomy and voice in how we think about and do our work why do we constantly fall back to measuring ourselves by how much time we spent "at work"? It's easy. It's simple. It's what everyone else in the world does. And we must break ourselves of this habit.

Cal Newport shared an excellent equation to explain how work is accomplished; work = time spent x intensity. Most of us just hammer away on the "time spent" portion of the equation. If we just put in more hours we'll get more done. And we do get more done, to a point. However, we could be so much more effective by amplifying our intensity. Most of us have a ton of space to grow in this domain and we are leaving productivity, and more importantly hours that could be spent with our families or hobbies, on the table by not working more intensely. Tony Schwartz argues we should be thinking about how we work in terms of energy management and not time management. I couldn't agree more. By cycling between short but very intense bouts of work followed by highly effective recovery we will be able to accomplish much more in much less time.

Distractions As Inevitable

This is a slightly misleading header because distractions are a part of life. However, they don't have to be nearly as large a part of life as most of us allow them to be. One of the biggest sappers of intensity (remember, work = time spent x intensity) are all the interruptions and distractions that are constantly competing for our extremely limited attention. When you're an employee there is a certain amount of distraction you may be expected to put up with such as someone coming into your office or leaning over the cubicle to ask a question. As an indie worker you have much more control over this than the typical employee -- so use it!

A good starting point is to turn off almost all of the notifications that come in via your mobile and computing devices. There is very little you need to know the moment it happens. Twitter mentions, Facebook comments, and Instagram likes do not happen to fall into that category (and if you disagree you might need to rethink the seriousness of which you take your work...). Every notification that tears your attention away from the task at hand is like a tiny needle poking a hole in your inflatable raft. By itself it's probably not enough to make you sink but over time enough pokes will result in you treading water.

To give you a sense to the extent I go to eliminate distractions before getting to work I'll share my basic routine below (remember, I'm trying to create the environment for a high intensity and fairly short bout of focused work). I'll turn on the app called Self Control on my computer which blocks me from all distracting websites for a set amount of time. I'll turn off the wireless connection on my computer, iPad, and iPhone (my music playlist is accessible offline). I'll set a timer for ten minutes before the next thing I have to do, or if there's nothing on my calendar I'll set it for an hour or so. I'll open the program I need to complete my work, in this case Write Room, and make it fullscreen. If a thought comes to mind or I feel like I should do something else during the work session I'll hit the keyboard shortcut to bring up the Quick Entry input box for Things and add it to my inbox. The rest of the time I'll just work as quickly and intensely as possible without looking at the clock or checking social media or checking my inbox or really anything else until the timer goes off. Is this too intense? Too weird? If your ability to support yourself and your family depends on your ability to complete great work as quickly as possible then I don't think anything is too weird or intense.

Distractions become much more meaningful and worth eliminating when you've made a commitment to finishing a certain amount of work in a day, not just "working" eight hours. In the former case, every distraction is pushing the end of your day further away. In the latter, a distraction (that friend from high school liking the photo of you fake kissing the fish you caught) is at the same level of everything else you're trying to accomplish (like the work you've invested years of your life into learning how to do in order to create a meaningful career).

Those don't seem very equal to me.

It can be easy to lapse into treating your indie career like a traditional 9-to-5 office job -- especially if you have experience as an employee. It's what everyone else does and maybe even what you've done for years of your professional life. Remember, as an indie worker you likely have to deal with a lot more uncertainty and stress than the typical employee so make sure you're utilizing the advantages that come with this style of work, too.

What else do we need to rethink about work as indie workers? I'd like to write a Part Two to this article and would love to include some of your ideas.

Have you signed up for The Workologist newsletter yet? A monthly discourse on what it means to work and live better plus a free copy of Work Better, the quick guide to... working better. Sign up here!

Photo by Mark Hunter

Weekend Reading #1

Each Friday I'm going to share a couple of the links that caught my eye over the previous seven days. This week, two articles from the Wall Street Journal and one from the thought provoking (like usual) Rands. Throw these into Instapaper (or your read later app of choice) and enjoy them over a Saturday morning coffee, eh?

How to Avoid That Sinking Feeling When in a Fishbowl - The Wall Street Journal

Steelcase is creating "quiet spaces" to sell to organizations looking to provide work environments for their resident introverts. Ignoring the fact that introversion seems to be a hot topic nowadays (Sean Blanda has a good take on it), I like the movement toward diversifying workspaces. It doesn't make sense that every person in an organization (given their strengths, preferences, and working styles) should complete every type of task (from brainstorming, writing, communicating, etc.) in the exact same environment. For employees this means management has to do things like providing different spaces for different types of work and types of worker. For indie workers, it means you have to think deliberately about what you're trying to do and the best environment in which to do it (more on this coming in an article next week).

Work Creates Less Stress Than Home, Penn State Researchers Find - The Wall Street Journal

"In a new study, published online last month in Social Science & Medicine, researchers at Penn State University found significantly and consistently lower levels of cortisol, a hormone released in response to stress, in a majority of subjects when they were at work compared with when they were at home. This was true for both men and women, and parents and people without children."

This study didn't include people who work for home which makes me wonder if this means indie workers who work from home experience work to be more like home-life (i.e. more stressful) or if they experience work to be more like home (i.e. less stressful). My guess is that indie workers who have developed routines and norms (for themselves and their family) are able to bring some of the stress reduction of work into the home. Otherwise, and this is probably more common, I imagine indie workers are experiencing greater stress at home and at work.

Chaotic Beautiful Snowflakes - Rands in Repose

"I am actively watching zero leadership experiments in progress at Medium, GitHub, and Zappos, but I am a firm believer that you need a well-defined leadership role to deal with unexpected and non-linear side effects of people working together. You need someone to keep the threads untangled and forming a high-functioning web rather than a big snarl of a Gordian knot."

The experimentscurrently happening with holacracy are interesting on both a practical and academic level (at least for an organizational theory/structure nerd like myself) but the leadership coach in me is siding with Rands regarding the importance of leadership. A good leader serves to amplify and organize the work of those he or she works with -- not as a bottleneck. It'll be interesting to see how these experiments work out -- especially in highly complex environments.

Photo via Sameer Vasta

How to Do a Weekly Reset

I've written about the importance of the WeeklyReview in the past and any Getting Things Done fan knows it's a key (I would argue the key) to any well-functioning GTD system. One part of my Weekly Review has become so important to me and the way I work, though, that I've given it it's own name; the Weekly Reset.

The Weekly Reset is the part of my review where I focus on clearing out as much as possible from my informational backlog so I can go into the next week looking forward to new information and opportunities instead of dreading the idea of adding even more stuff on top of an already precarious pile. My full Weekly Review is the larger process of actually updating my task management software, assessing the previous week, and setting some intentions about the upcoming week in terms of what I want to accomplish (here's the template I've created). If you aren't doing a full Weekly Review yet I think instituting a bit of a Weekly Reset is a good first step in that direction. Here's a handful of things I like to do during mine:

Friday Afternoon

I'm experimenting with shifting my Weekly Review from Sunday afternoon to Friday afternoon. So far I really like the sense of closure to the week it gives me. As part of my Weekly Review each Friday afternoon I try to complete as many little tasks as possible. Throughout the week I'm constantly booting administrative to-do items to appear on Friday in my task management software which allows me to focus on more important things during the prime parts of my work week and gives me a handy list of easy tasks to crank through when my motivation is generally low and I'm looking forward to the weekend on Friday afternoon.

The other aspect of the Weekly Reset that happens on Friday is making sure that everything I might want to read is waiting for me in Instapaper. This means that all tweets I saw throughout the week sharing articles and everything in my RSS reader that I actually want to read is sitting and ready to go in Instapaper. The nice trick for this is to use IFTTT to automatically send the links of starred tweets and favorited items within RSS to Instapaper.

By the end of the day Friday I've done my Weekly Review, knocked out a ton of small tasks, and have an Instapaper queue busting at the seams with a bunch of things I'm excited to read.

Saturday or Sunday Afternoon

On Saturday and Sunday I try not to think about work at all and I rarely check email. Instead, I complete my favorite part of the Weekly Reset -- reading! I try to work my way completely through my Instapaper backlog over the course of an afternoon. I also receive an absurd amount of magazines thanks to some frequent flyer miles I cashed in so I try to work my way through that backlog every weekend as well. Finally, I also try to make sure I listen to all the podcasts that I didn't get to during the week (usually a handful of episodes). Most weekends I'm able to find a couple hours to kick back with a cup of coffee (if I'm getting to this first thing in the morning) or a beer (if I'm getting to this first thing in the morn... just kidding) and just read. If I finish all my queues and I still have some motivation I'll kick back with a book and read that as much as possible. I actually read books almost every day during the week and read almost no internet "things" until the weekend so I'm okay if my Saturday and Sunday are dedicated to clearing out internet-based reading instead of whatever book I'm working on.

In order to make this work I had to get better at identifying which things could get by with a power skim and which things I could read more slowly and completely. I have almost no qualms about power skimming most things I read on the internet (except for the occasional long form article that requires deeper focus). The same goes with podcasts. I had to get very real with myself in terms of how many podcasts I could feasibly listen to in a given week. I reduced it down to about four weekly podcasts and two shorter dailies. I don't like feeling "behind" in anything so I'm willing to listen to less programs if it means I won't have them sitting unlistened in my queue for a long time. It's just the reality of how my brain works and what I need to do to feel good about what's going on around me.

The end result of all of this? I get to go into Monday morning with a ton of ideas for articles thanks to the copious amount of reading accomplished over the weekend, an empty Instapaper queue, an empty magazine rack, an empty RSS reader, and most importantly, excitement for what new things might be waiting for me instead of dreading the addition of new responsibilities or opportunities. That ability to raise my gaze away from the nitty gritty and scan the horizon for new opportunities is profoundly liberating and all it takes is some conscious effort and a couple hours of work to get myself prepared to embrace the world instead of shying away from it. That's a pretty worthy time investment in my book.

Photo by Patrick Lauke

Healthy Benefits for the Long Run

There's a dark side to the ping pong tables and free food and laundry service culture perks of many of the "coolest" and most desirable companies. Is a culture built around free food and ping pong tables really as positive as it outwardly appears? Is it a culture of growth and personal development? A cynical person could argue that a ping pong table and catered lunch is a pretty cheap premium to pay to keep employees perpetually on campus and ready to work.

I like Basecamp's approach to benefits much better: Pre-planned vacations, 4-day summer weeks, and sabbaticals.

If I had employees these are the types of benefits I would offer. I would want to have benefits that strive to develop my employees as people and not just well-fed and proficient at fooseball. Not to mention, a good organizational culture should breed people who want to be at work because of the social and intellectual environment, not because of the perks. The type of people that need a reminder to get the hell out of the office, recharge, and come back with a renewed sense of vigor.

If I ever get a real job I hope it's for a company like Basecamp.

Photo by Max Klingensmith

What's Worth Doing Worse?

I'm starting to learn that a huge part of getting better at the things I care care about requires the willingness to get actively worse at something else. Consciously choosing to do things poorly goes hand-in-hand with doing other things really well.

Getting Worse to Get Better

For example, I'm trying to do a worse job responding to email promptly. Yes, worse. I've realized that responding to email extremely quickly is something that feels productive but in most cases actually contributes very little to my overall goals and vision. In order to maintain quick response times I have to constantly monitor incoming messages and decide what to do with them. This breaks my focus and makes it more difficult to work on the things that really matter -- like writing articles, doing research, coaching, and everything else that my business and life is actually built upon.

Another example is keeping my various inboxes completely zeroed out during the week. In the past, this felt like a worthy endeavor and was something I took a bit of pride in. Email inbox always at zero, physical inbox always empty, all messages on all social networking sites responded to -- I was a man on top of his life! Much like with my fascination with responding to email promptly, I realized this endeavor that felt productive was actually pulling me away from what really matters. Instead of constantly zeroing out all my inboxes I could do it at a more relaxed pace.

Busy Work or Busy Working?

First, I shifted to making sure they were empty by the end of the day and now I'm experimenting with letting them fill up and remain largely unprocessed until the end of the week. That's not to say that important or time sensitive items that come into my life aren't responded to swiftly. Instead, I'm just becoming more okay with waiting until my Weekly Review to fully process everything down to zero. This means I have more time to actually do the work that matters and not the outwardly productive, but actually fairly unproductive, work of cleaning out inboxes. Knowing that I have time set aside at the end of the week to process everything frees me up to use my cognitive capacities on difficult work problems throughout the week without having to worry about the fact that there is some paper sitting in my inbox or a couple emails that need responses.

What are you willing to actively get worse at? Are there pseudo-productive tasks keeping you from the work that really matters? What would it take to get these off your mind a little more easily and efficiently so you can use your time and attention on real work?

Photo by Bryan Costin

Sleep and Exercise Can Not Be Luxuries

Human beings generally don't make the best decisions when under a great amount of stress. Sure, you have your Chelsey Sullenberger's of the world who seem to do something amazing in the most stressful situations, but I don't think that's typical. For most of us, landing a plane on a river falls outside the scope of our job responsibilities but that doesn't mean we aren't faced with daily stress that can seriously impinge on our decision making.

Case #1: Me Being an Idiot

Take this observation from my own life, for example. For a couple months I felt like I was being slowly ground down by the incessant pressure of a more-than-full-time PhD course load, trying to grow two businesses, and organizing a TEDx conference. My stress level was high and in order to free up more time to (in my mind) successfully complete these duties I cut out the two things I could most ill afford to cut out -- regular exercise and enough sleep.

In hindsight it's easy to look back and kick myself in the head for making this decision. When pressed for time and attention it's easiest to cut out the things that appear to be indulgences in the name of being more productive. If I'm not sitting in front of my computer and trying to make things happen then I'm obviously not being productive or using my time wisely, right? Wrong. By cutting out the two things that allow me to have enough energy to do good work, that keep me in good physical shape, and help my mental well-being more than anything else I was actually just digging a deeper hole. I would get tired quicker, I would be shorter tempered, and I felt worse about myself as I became unhealthier. There may be nothing that saps motivational energy more than kind of hating yourself for what you're allowing to happen.

Why do we view things like exercise and sleep as indulgences? Maybe I'm the only one?

Improvement #1: Find Other Gaps In Your Day

I finally started to turn the corner with this issue when I worked to change my mindset about these activities. It wasn't like I was able to flip a switch and suddenly feel like I had time to sleep more and exercise more. It was more of a steady shift over time.

The first thing I did was start tracking how I used my time throughout the day. By tracking my various projects and responsibilities I could see areas where I could make better decisions throughout the day. The trick to this was that I wasn't tracking the time I was goofing off. When I would go back and look at the data for the previous week I could see big holes in the day and more than likely those were periods of time that were being used inefficiently. This exercise helped me realize that it's not like I was operating at 100% capacity and that the only way to find more time in my day was to cut into sleep and exercise. Hell no -- there were all sorts of spaces in my day where I could optimize how I worked!

Improvement #2: Conceptualize Sleep and Exercise as Productivity

The second thing I did was start thinking of sleep and exercise as truly productive time. I tried to start thinking of it as just as important as reading for class or conducting a coaching session. I tried to erase that division in my mind (and in how I track my time) between the obviously productive stuff I had to do and the seemingly unproductive but actually super-productive stuff I should be doing (sleep and exercise).

Does this mean I have the problem completely fixed? Of course not. But I'm definitely making steps in the right direction. I'm slowly training myself away from the snap decision to make more time in my day by cutting out the things that are actually foundational to my ability to be a pleasant and effective human being. Sitting down for a block of deliberate practice after having slept well and gone for a run means I'm much more likely to be productive, even if I have a shorter overall session, than if I cut those out and power through a longer practice session.

It's kind of obvious when I put it that way but since when does common sense and obviousness always win out when it comes to responding to stressful situations?

Photo by Tambako the Jaguar

The Uneasy Relationship Between Time and the Indie Worker

Cal Newport recently (well, not that recently -- I'm working through a backlog here) wrote about hisstruggles tracking his work. One method involves selecting meaningful milestones and working toward them and the other one involves simply tracking the number of hours spent on a project. Each has pros and cons; tracking milestones prompts greater hustle while tracking hours is simpler.

I've been having my own uneasy battle with this basic issue.

On the one hand I'm a huge proponent of the Steven Pressfield mantra of "do the work." If I've got something I want to accomplish then I need to lash myself to the chair and churn baby churn until I reach my goal. The creative muse isn't going to wait around until my coffee is sufficiently fancy, my keyboard sufficiently clicky, my beard sufficiently hipstery, and my inclination to work ever so perfectly initiated. Nope. Great work comes to those who show up consistently day after day and hammer out those hours as they perfect their craft. I love that mindset.

But. Well -- can't that be a little... I don't know, archaic?

Should indie workers, people who can work from anywhere at almost any time, be showing up 9-to-5 like people with corporate "jobby jobs?" I mean, what's the point of working your ass off to create an independent career if you're just going to treat it like a normal job? Hell, if you're going to do that you might as well get a normal job and enjoy a little job security and some benefits, right?

See what I'm talking about here? I'm a man conflicted.

For the past five months or so I've been tracking my working hours with a nice little iOS app calledATracker. It's not super fancy but it is very easy to quickly tap whatever project I'm working on and let the timer run in the background. I like knowing how much time I'm spending on various projects and on various areas of responsibility when it comes to my ever complex professional life. For some of my projects, time tracking is an essential part of being paid, even. I don't spend too much time analyzing the data after the fact and I'm never really shooting for an overall amount of total time worked in each day. I'm just letting it run almost entirely in the background. This relationship with time seems to be working pretty well for me.

On the other hand, I tried tracking my "start time" and "ending time" for work each day. The idea behind that initiative was to just see how many of my waking hours were spent with me "at" work. For a normal day without interruptions and an adequate amount of motivation, this wasn't a big deal. Many days I work what almost seems like a normal 9-to-5 job except I'm just sitting in my home office instead of a cubicle. But some days I wanted to work from 6-11 AM, take a big break during the middle of the day, and do a couple more hours of work after dinner. Is it fair to say that my working day was 6-10 PM, then? Obviously, not. Why was I trying to track my working day like it was one big contiguous chunk of productivity? What's the point of sticking to my chair and trying to "put in my time" when my brain is fried and doing almost anything else would be a better use of my time? But, dammit, I have to show up and "do the work!" Mr. Pressfield wouldn't take that as an excuse and neither should I!

Does this mean that I just work when I feel like it and spend the rest of the time goofing off? No. I still think a commitment to showing up every day is a huge part of being successful. I can't choose to deliberately practice only when I'm truly feeling like it. At the same time, though, I don't need to slog through a 9-to-5 day like a guy with a normal job if that's not going to be the best use of my time. With this mindset I align more closely with the ideas of Tony Schwartz; managing energy is far more important than managing time.

Where does that leave me? And bringing it back to Cal's point about tracking work, how should I be keeping track whether or not I'm pushing myself to fully utilize my abilities? Track the milestones of my projects? Track the hours I've put toward those projects? Track my overall "butt-in-chair" time?

I don't know.

How do you do it?

Photo by Fabiola Medeiros.

How I Do Email (Sanely)

At the risk of throwing my hat into an already incredibly crowded ring, I want to write about email. Email seems to be a frustrating aspect of many people's work. I've always followed the discussion around email with interest but never felt like I had much to add because, frankly, email is very rarely something that frustrates me. Since I seem to have an approach that allows me to stay sane I thought it might be helpful for me to share my strategies for dealing with email and maybe you'll be able to glean some insights as to how you can improve your own system. 

To set the stage, I should describe the nature of my work and the type of email I get. I am a Ph.D student taking a full load of classes that I attend in-person. My advisor and many of my collaborators are collocated with me. While the option to meet in person is almost always available, everybody is extremely busy and I'd say 75% of all my collaborative work is done via email. My coaching andconsulting businesses are conducted almost exclusively via email because almost none of my clients are located in Southern California. I probably get about 50-60 actionable emails in a day. For some of you, that's obviously a paltry amount. I'm lucky that the nature of my work means that I can get out of my inbox fairly quickly and get back to focusing on the project at hand. This may not be the case for you. It's doubtful my entire system will work for you but that doesn't mean you can't take bits and pieces to try.

The Basics

I use the Gmail web interface (usually in Safari) when I'm on my laptop. On my iPhone and iPad I use the Gmail app. I have all notifications turned off on all of my devices and I think this is step 0 of almost any sane email system. It's nearly impossible to do great work and really dig into the task at hand when you're either being notified, or at the risk of being notified, of every incoming email. A long time ago I read or heard something Merlin Mann said about email and it really stuck with me. He essentially made the point that anybody in the world can email you at any time and if you allow yourself to be distracted every time you get a new one you're essentially ceding the fact that what you're working on is less important than what anybody in the world has to say to you at that moment. I think leaving your email notifications on represents a complete lack of respect for the work you're doing at the moment (except if the nature of your job requires you to leave it open, such as customer support).

Conceptualizing Email

The second important point consists of how you conceptualize email. For some people it is an ever evolving (i.e. expanding) to-do list. For others it functions as a kind of instant messaging program. I like to conceptualize it as a traditional mailbox. A couple times a day it brings in new information that allows me to better complete the work I've already delineated for myself or it provides opportunities for new projects. Each email is simply a vehicle for new information. It's not a place to store reminders of my work or important information I'll have to reference later. My job is to extract the information, put that information in the correct location so I can use it later, and then immediately archive the email. 

The Options

Every email has a finite set of choices around it. Over time I have gotten excellent at quickly discerning the "type" of email it is and taking the correct next action quickly. Here are the only options I consider when looking at a new email: 1) there is information in it I need for an ongoing project which means I need to extract the relevant information into Evernote (my holding pen for all reference material), 2) there is a new project within the email that I need to start which means I need to start a new project in Things (where all my tasks live) and give myself a next action, 3) the email has no useful or actionable information so I archive it, 4) someone needs my response and I can do so very quickly therefore I respond and then archive the email, 5) someone needs my response but it will take longer than 2 minutes therefore I add a next action in the corresponding project in Things (such as, "Respond to Syd re: budget questions" and archive the email (or if I'm super busy I'll star the email and come back to it later -- see below), 6) a meeting or appointment is being scheduled which means I need to extract the relevant information to add to my calendar and then archive the email.

Every email either has actionable information or inactionable information. Very simply, I think of my email as a hub that corrals incoming information and holds it until I decide what to do with it. My job is to come into the hub, make quick decisions about what's in there, and then get back to the task at hand. The key to treating email this way is to be able to quickly identify the type of email I'm dealing with and knowing where that kind of information "lives" in my system. It takes practice and refinement but eventually it becomes automatic. What becomes very clear once you've gotten proficient at using a system where emails are simply vehicles of actionable or inactionable information is that keeping them in your inbox is the worst choice. 

The Nitty Gritty

I've shared my overall philosophy on email and some of the basic logistics for how I deal with it, so let's get into some very actionable behaviors about how I deal with my email:

  • Notifications off and only check a handful of times each day: I try to only check my email a few times each day. If things are going well, that means I'll check it for the first time around 7 or 8 AM after I've gotten an hour or two of good work completed. I'll check it again around lunch time and again near the end of the work day. I wish I could say that is the last time I check it but I'll be honest and say it usually gets a quick look later in the evening before I go to bed as well.

  • Filter mailing lists out of your inbox: I have many, many filters set up that grab mailing list emails and direct them around my inbox to a label called "Mailing Lists." I only check this label once a day and can usually deal with everything in it in a matter of seconds. You may be surprised how much of the email you deal with on a daily basis is simply a mailing list you could quickly browse and move on with your life. Moving all of them to a single label and keeping them out of my inbox allows me to focus on the email that actually needs my attention. I know if something lands in my inbox it probably has relevance to my work. To set this up, start making filters every time you get an email in your inbox that is from a mailing list. In Gmail you can select an email and say "filter messages like this" and it will catch every future email from that mailing list and apply the filter. In the beginning you'll have to do this a lot but as you catch the main offenders you'll be doing this less and less. Nowadays I have to make a filter maybe once every couple weeks.

  • Unsubscribe: Try searching for "unsubscribe" in your email client and see what comes up. Chances are you can unsubscribe from the majority of those email lists and never miss them. Get rid of all the crap emails you get on a regular basis and your overall email system will become lighter and easier to handle. I do this once a quarter nowadays.

  • Learn keyboard shortcuts: One of the main reasons I use Gmail is because I love the keyboard shortcuts that allow me to fly through processing my email. I can read, reply, archive, and move on to the next email without ever lifting my fingers off the keyboard to use a mouse. This makes going through my email so much more efficient. Treat it like a game -- see how quickly you can go into your Inbox and process all your email or challenge yourself to never use a mouse when your dealing with email.

  • I "star" emails to come back to later -- but clear them out regularly: Sometimes when I'm on the go I'll receive an email that requires more thought than I can give it in the moment. This is when I'll use the "star" functionality to essentially bookmark the email. One of my last tasks each day is to go through my starred emails and extract the relevant information. While it's best to make action decisions immediately upon reading an email sometimes I can't do that. I just have to be careful that starring emails doesn't result in just giving me essentially two inboxes of varying importance. As long as I work through my backlog every evening (or at most, every couple days) I can be sure nothing is falling through the cracks and I'm moving all my projects forward.

  • Filing emails is almost never necessary: Other than the filter I use to get mailing lists out of my inbox I don't use any other filters or folders. Every email is archived once I've extracted the needed information. If I need it again later for some reason I can almost always find it by searching. I can't think of a time where I was ever not able to find an email I had archived without filing it away in a complex system of folders. I'm not saying that you definitely don't need a filing system either, but I would encourage you to think about what you're gaining from the time you spend filing emails.

Conclusion

This system has been working very well for me for many years. It allows me to process a ton of email very quickly and not feel like I'm working from a to-do list inundated with redundant or superfluous information (if you think about it, a typical email has a lot of information obfuscating the actual important information within it which makes it a pretty terrible to-do list). However, I also didn't institute this system over night. It's the result of a slow evolution of how I handle my work overall. To get started improving your system I recommend picking one suggestion from above and installing it into your typical email routine. As you gain proficiency you can start adding additional changes and figuring out what works best for you. Undoubtedly you will stumble across some things that work for you but don't work for me and in the grand scheme of things that's all that matters. The key takeaway point is that very rarely does truly influential and important work come out of responding to emails so anything you can do to make the process less stressful and less time intensive is worth the initial effort. 

When it comes to email I think we need to get in, grab the information we need to do incredible work, get out, and get back to what matters.

Photo by giuseppesavo

Hyperemployment

Alarmist description of the relationship people have with their online world aside, this article has some interesting points about what it means to communicate primarily via email and social network. Google's latest Gmail tweak that makes it suddenly much easier for anybody to email you slides right into this discussion. 

"...email has become the circulatory system along which internal outsourcing flows. Sending an email is easy and cheap, and emails create obligation on the part of a recipient without any prior agreement." 

I remember this as one of the first things I took from Merlin Mann's writing back in the 43 Folders days. The idea that an email costs almost nothing to send. There is no scarcity like there used to be with a long distance phone call or writing a letter. Any wahoo can write you an email. Does this mean that anybody in the world, regardless of what you're working on, should be able to interrupt you? If you keep your email notifications on and audible then that's what you're saying. That nothing you're working on -- nothing that you're spending your most precious resources on, time and attention -- is worth as much as whatever somebody wants to email you. And that is insane.

"Increasingly, online life in general feels like this. The endless, constant flow of email, notifications, direct messages, favorites, invitations. After that daybreak email triage, so many other icons on your phone boast badges silently enumerating their demands. Facebook notifications. Twitter @-messages, direct messages. Tumblr followers, Instagram favorites, Vine comments. Elsewhere too: comments on your blog, on your YouTube channel. The Facebook page you manage for your neighborhood association or your animal rescue charity. New messages in the forums you frequent. Your Kickstarter campaign updates. Your Etsy shop. Your Ebay watch list. And then, of course, more email. Always more email." 

Thinking about this stuff matters because the difference between being buried beneath the deluge and making your way confidently through the information morass is a delicate one. With half an hour of work and some careful consideration of what information you actually need real-time notification of, you can cut down your distractions by at least 50%. Change the default notification settings on your social networks so you *don't* get email every time somebody interacts with you. Setup some filters in your email that diverts obvious mailing lists and other bulk email around your inbox. The simple change from you allowing your services to notify you and you deciding to consciously check a service for updates is small, yet huge, at the same time.

Nobody is going to protect your time for you. You're the one who has to take charge.

On Just Being a Person

Most of my favorite comedy overlaps with philosophy. Good comedy makes you think and laugh because it makes you interact with reality in a way that steps outside your normal perspective. That special brand of comedy that can make you laugh and feel uncomfortable with how close it gets to incredibly core truths about yourself and the world -- that's the good stuff.

Louis CK always seems to have something profound to say when he visits Conan. First, the idea that cell phones are retarding the emotional development of children:

"I think these things are toxic, especially for kids...they don't look at people when they talk to them and they don't build empathy. You know, kids are mean, and it's 'cause they're trying it out. They look at a kid and they go, 'you're fat,' and then they see the kid's face scrunch up and they go, 'oh, that doesn't feel good to make a person do that.' But they got to start with doing the mean thing. But when they write 'you're fat,' then they just go, 'mmm, that was fun, I like that.'"

And then he brings it around to the adult side of things. The idea that we're all constantly distracting ourselves because we can't stand to be alone:

"You need to build an ability to just be yourself and not be doing something. That's what the phones are taking away, is the ability to just sit there. That's being a person. Because underneath everything in your life there is that thing, that empty—forever empty. That knowledge that it's all for nothing and that you're alone. It's down there."

Maybe that's a bit cynical, but the overall point is a good one. How often do we reach into our pockets and grab our phones in order to break the awkward tension of not doing something.

We could all stand to have a little bit more of just sitting around -- just being people. When every little free space in our lives is filled with a new bit of information flowing from our phone where is the room for anything incredible to happen? The stroke of insight? The next big idea? Even just a second to let our brains slow down and absorb the fact that we live in a complex, beauitful, and ever changing world?

The Builder's High

I often think about the ratio between creation and consumption in my life. My moods can be fleeting and sometimes I'm not sure what causes me to have a productive week and then a week where I feel like I'm working at half power. The closest I've come to cracking that code in terms of my own self-knowledge has to deal with how much time I spend brining new things into the world versus how much time I spend consuming things other people have brought into the world.

When I feel like crap it seems that my create/consume ratio is skewed completely toward consume. When I'm on top of my game then I'm in creation mode. The scientist in me won't let me confuse correlation with causation -- but I think there's definitely a chance that my creation spurs good moods and is not simply the result of one.

Rands seems to agree:

"When I am in a foul mood, I have a surefire way to improve my outlook – I build something. A foul mood is a stubborn beast and it does not give ground easily. It is an effort to simply get past the foulness in order to start building, but once the building has begun, the foul beast loses ground."

I can get behind his rallying cry:

"Turn off those notifications, turn your phone over, turn on your favorite music, stare at your blank slate and consider what you might build. In that moment of consideration, you’re making an important decision: create or consume? The things we’re giving to the future are feeling increasingly unintentional and irrelevant. They are half-considered thoughts of others. When you choose to create, you’re bucking the trend because you’re choosing to take the time to build."

The Surprisingly Hopeful Upside of the Milgram Experiments

Nowadays there are certain hoops you have to (rightfully) jump through when you want to conduct a psychological experiment involving human participants. The impetus for those hoops are a couple of infamous experiments that most people who have taken an introduction to psychology class will be familiar with. One of those infamous experiments was conducted by an individual named Stanley Milgram.

Milgram was interested in the phenomenon of authority and whether people would follow orders even when it went against their own moral code or values. To test this phenomenon, he set up an experiment where a participant would be given the task of trying to teach another individual. When the learner got an answer wrong, the participant was instructed to flip a lever that administered a shock to the learner. There was a series of levers in front of the participant that were clearly labelled with increasing amounts of voltage. What the participant didn't know was that the learner was actually an actor and they weren't truly being shocked. It sure sounded and looked like it, though.

Milgram wanted to see how far people would go in shocking the learner. At the highest few levels of voltage the learner would be screaming and begging the participant to stop shocking them. Eventually, they would go silent, giving the impression they passed out or even died from the shocks. Milgram would be in the same room as the participant and wearing his official looking white lab coat. When a participant would experience unease Milgram would use the following four cues:

  • Please continue.

  • The experiment requires that you continue.

  • It is absolutely essential that you continue.

  • You have no other choice, you must go on.

If the subject still wished to stop after all four successive verbal prods, the experiment was halted. 

The results are very well known and quite distressing. The vast majority of people who participated in the experiment went all the way to the end, delivering the most violent shock three times in succession.  At this point it would appear that the learner had passed out, or possibly even died.

The Milgram Experiment, With a Twist

All of this is actually to set up what I really wanted to talk about and something I wasn't aware of until a few weeks ago. Milgram did many different replications and variations of this study. While Milgram's overall study a very distressing look at the human mind and what pain we are willing to inflict upon each other even with a relatively minor amount of official pressure, there was one variation that is incredibly hopeful.

In this variation the participant would be sitting in a waiting room while the person before them finished up the experiment. However, this "participant" was actually an actor and his role was to refuse to go on with the experiment once he realized he was "hurting" another human being (who, remember, was also an actor). When it was the actual participant's turn to be in the study the likelihood of them continuing all the way to the end dropped substantially. Apparently, seeing someone else be willing to stand up for what's right emboldened the participant to do the same thing. Whereas 65 out of 100 participants went all the way to the end and administered the massive shock in the original experiment, when there was an example of someone standing up and refusing to go further only 4 out of 40 went all the way to the end.

Positive Deviance: Do You Have It?

I don't want to beat you over the head with the implications of this because I think they're pretty clear. Where can you stand up and be a positive example to someone today? It's pretty clear we are constantly  scanning our environments for cures about how we're supposed to act. What kind of positive cues can you provide for your kids, your friends, your colleagues, or your employees? What status quo rubs you the wrong way and what small thing can you do to show others it's okay to feel, speak, or act in the opposite direction?

In one of the most eye-opening and distressing psychological experiments of all time there is a dollop of hope. You can be the domino that starts a positive chain reaction. In a world of conformity a few conspicuous non-conformists can have a huge impact. Is that you?

* I heard this story during a talk given by Dr. Phil Zimbardo in November of last year. That name might be familiar because of an eerily similar experiment he did...

Letter Writing as a Tool

"Before the advent of email, many writers maintained a healthy relationship with their correspondence; they found letter writing to be a useful complement to their main literary projects. Letters were not only a way to stay in touch with colleagues or test out ideas and themes on the page, but also a valuable method of easing into and out of a state of mind where they could pursue more daunting and in-depth writing." - Mason Currey

I'm guessing you aren't writing many letters nowadays. I had never thought of the role letter writing may have played in the past quite like this. I think I mostly assumed letter writing was simply a communication tool and not a method for warming up and shifting into other work. This made me think about my own work methodology and whether I have an equivalent of letter writing to "ease into and out of a state of mind where [I] can pursue more daunting and in-depth writing."

I've been journaling using Day One every morning for awhile now, shifting between stresm-of-consciousness and the recent Art of Manliness journaling prompts. That serves as a bit of a warm up but maybe there is something else I could be doing?

Do you have an equivalent of writing letters to ease you into the state of mind that allows you to do deeper and more daunting work?

Thoughts on Mindful Sharing

"Imagine sitting with a group friends who randomly spurt out the titles of articles that they have read. That’s interesting, you think to yourself. So you look up some of the articles and read them yourself. Then you spurt out the title to another group of friends, who are spurting out their own circulation of titles too. Other than impressing one another with our bibliographic prowess, what has all this spurting accomplished?" - James Shelley

I often find myself thinking about how I'm interacting with the deluge of information I experience every day. More importantly, what is my role in others' experiences of the information they face every day? Does my writing enhance the overall quality of the information they take in or does it get lost in the shuffle? Does the way I interact with social media add or subtract from the experience of others?

I'm finding myself drawn more and more to those individuals who are carefully curating what they share on the internet. I'm becoming more interested in what people think about what they're sharing and not the sharing itself. Retweets are less interesting. Even comments on blogs are not quite the right venue for really digging into a topic. I'm a firm believer that everyone should have a place on the internet that is 100% their own to do with as they please. Ideally, that means sharing opinions and reflecting on issues in a form factor greater than 140 characters. I want people to take the ideas I write about here on SamSpurlin.com and expand, respond, critique or otherwise interact with them on their own sites (and then send me the link, of course!)

What if we all just took one main idea, every day, and shared it? You get one retweet. One share on Facebook. One article to write. How would we approach it?